Blue Tomato Reviews

It is 4 days I'm trying to buy from them, the website doesn't work properly, the cart page doesn't upload, I try live chat and useless answers or just no answer with long waiting. Tried whatsapp, useless answer and then ignored. Called the Italian telephone number and German speaking menu ? I randomly press 1 and I was connected to a women that actually spoke Italian and she told me they have some problem and to try later or write an email with what I want to buy or she could help me buy on the phone.....
That is not what you expect when you want to do online shopping. I'll try again tomorrow and then if nothing happens I'll get the stuff somewhere else.

The store shipped the order very quickly. Very satisfied with them. But the transport company has not delivered it to me yet. They say that it has not arrived at the office. I don't know if they have lost it.

Used Blue Tomato many times before. This time had a problem with the shipping (GLS terrible company). After speaking to GLS times and getting know where tried to contact blue tomato. Sent an email, still not replied to this date. Spoke on the live chat which is incredibly slow. "Simon" when he eventually replied, said they sent it to the correct address and closed the chat! Literally no help at all. Spoke to another person who was a bit more understanding and said would pass to another department. Then finished the chat and still heard nothing back. I had to explain to them that they sold me the board and it's their responsibility to get it to me, not the other way around. My board finally arrived, over a week late, though no help from Blue Tomato. Their post sales care is nonexistent. They are happy to take your money then just ignore you. They never used to be like this, I used to recommend this company to everyone I knew, not anymore

i bought a bib pant, was too huge. of course i checked the sizes and measure myself as the site says for this brand. the quality is amazing. i sent it back paying 15euros, not free return, and i m really afraid to buy again since i dont know if i have to downsize one or two sizes...

Stingy company. Ordered a 180eiro ski jacket but they used a paper bag only for the shipment. As usual the bag was half torn when delivered.

Best to avoid them. They're so stingy that they don't even wanna use a cardboard box!

Found the particular sneakers only on Blue Tomato web page. The price was great, too, and I used 10€ voucher for the first buy. It arrived quickly. I am more than satisfied with this webshop.

Wide selection of brands and products, quick delivery.
Everything went well!

The order is incomplete(half of the order was delivered, 3/6) and the packaging is all messed up. The order arrived late which I would've been fine with if it was complete but it's not! Went to talk to them on Whatsapp and was left alone by not one,not two but three of their employees, They said that they were going to start an investigation with UPS and I was promised a 20 euro voucher, but the conversation ended again. Still no response, and ignored for 3 hours finally they had a full conversation with me, I am going to have to wait 3 days for them to conduct the investigation. I know this isnt over yet but still for a first time buying here it as been a terrible experience!

The worst customer support by far. I placed my order two weeks before my snowboard trip to ensure I'll get it in time. One week later, they don't know where the gear is, so I'll not get it in time. I asked for a full refund to find another store but they have denied it until they find the package. So, no gear and no money for me because of a problem they caused. Nice work guys!

February 7th: Money refunded a week later.

The items may be a bit overpriced, but you also get a €10 discount as a new customer. I bought a watch from them. It was delivered on time and packed extremely carefully.

I've visited them onsite and also ordered online and even tho the online site is still improving it has been a great experience on both

Simply put, absolutely fantastic customer support. I first visited my local Blue Tomato store (Lausanne old town) to check out what they had in stock and try on some items (snowboard boots). As I couldn't find my exact size or style, the store staff told me I could simply order a few pairs centrally online and have them shipped to the store so I could try them on before deciding, and have whatever didn't fit refunded. One week later, I was back in the store and could try on the two pairs I liked, and took home the one that fit the best. Aside from that, both the store staff (Stephan and another) were incredibly helpful, friendly and informative. This is precisely what we need more of - will definitely recommend to my friends and go back again!

Bought a ski jacket from Blue Tomato. They unfortunately sent it with the security tag still attached. They do not want to refund or pay for return shipping to remove the tag. They have asked me to go to a random store to see if I can get it removed. Very unprofessional. To remove the tag myself will damage the jacket. So I bought a damaged item from Blue Tomato and they do not want to take responsibility for it other than offering me a EUR20 voucher. What a joke

I ordered 2,000 EUR worth of merchindise letting them know that i need it to be delivered to the Geneva store. 7 days later, whilst having sent two e-mails, I called to see what was happening. I was informed that the delivery date was unknown even though they said on the site the products were available and delivery was 3 to 5 days. Because of this, I was left with no equipment for my trip and all they could say is there is nothing they can do. Reading the reviews below, i see i am not the only one that ahs had this problem, you really need to fix your timelines.

My order was really delayed. I was supposed to receive it to france while i was in a vacation and continue to a snowboard trip. Now im not in france any more, I supposed to pay for an extra shipment to tel aviv, and i missed my trip. Super disappointing